Q- How much do you charge for translation?
A- This is a difficult question to answer without seeing the documents. Translation costs depend on the length and type of the documents and how fast you need them.

Q- How can I get a quote?
A- Fax, email or bring us your documents to our office. You will receive a no-obligation quote.

Q- If I don't accept your quote, what will you do with the documents I submitted?
A- We will keep them for 4 to 5 days in case you change your mind. After that time, we will destroy (shred) them.

Q- Do you provide same day translation services?
A- Yes. If you have an emergency we can provide same-day service, depending on the length of the document(s) in question. An additional rush fee will apply. See the fee chart.

Q- How fast can you do my translation?
A- It will depend on how fast you want the documents done. Generally we provide three service choices: expedited (1 hour); same day and regular services (8 hours). See the fee chart.

Q- Can I fax you my documents?
A- Yes. Our fax number is on the top page and in the Contact page.

Q- My documents are scanned. Can I send them to you by email?
A- Yes. You can either Upload them to our website or e-mail them to us. However keep in mind that sometimes scanned documents are too large to email as attachments. The file size limit for most emails is 10 MB.

Q- What scanned file formats will you accept?
A- Any of the following formats will work: PDF, text, or image files (JPG, GIF, TIFF, etc.).

Q- I live outside Metro Toronto. Can I still use your services?
A- Yes, but we will need to communicate with you via email, so you can check your translation for omissions or errors before we send you the final work. Once approved by you, we can send the translations and/or originals to you by the courier of your choice.

Do you have a question that isn't answered here? E-mail us and I'll reply to you quickly.

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